Shipping
Personalized items require preparation before shipment. Preparation time varies by item and design. If you need your order for a particular date, contact us before ordering to confirm availability and timing.
Shipping charges are shown in your cart and at checkout. Preparation time is separate from the carrier’s delivery time.
Returns
Because personalized products are made specifically for you, they generally cannot be returned unless they arrive damaged or contain an error made by us. Contact us promptly with your order number and photos if there is a problem.
Email us about your order. Please include your order number and clear photos of the item and packaging when reporting damage. Do not send payment-card details by email.