Privacy Policy
Last updated: August 26, 2026
Heart & Hand Creations respects your privacy. This policy explains what information we collect, how we use it, and the choices available to you when you visit heartandhanddesigns.com, contact us, create an account, or place an order.
Information we collect
We may collect your name, email address, telephone number, billing and shipping details, account information, order history, personalization requests, messages, and information needed to fulfill or support your purchase. We also receive technical information such as your IP address, browser type, device information, cookies, and activity on the website.
How we use information
We use information to process payments and orders, create personalized products, arrange shipping, communicate about purchases or custom requests, provide customer support, prevent fraud, maintain site security, comply with legal and tax obligations, and improve our products and website.
Payments
Payments are processed by third-party payment providers such as PayPal. Heart & Hand Creations does not receive or store your complete payment-card number. Payment providers handle information under their own privacy policies and security practices.
How information is shared
We share information only as reasonably needed with service providers that help operate the store, including WooCommerce, WordPress.com and Automattic services, PayPal, website hosting and email providers, tax-calculation services, and shipping carriers. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer. We do not sell personal information.
Cookies and analytics
The website uses cookies and similar technologies to remember carts, support checkout and account features, maintain security, and understand site performance. Browser settings may allow you to limit cookies, although some store features may not work correctly without them.
Data retention
We keep order, tax, payment-reference, and customer-service records for as long as reasonably necessary to fulfill orders, provide support, resolve disputes, meet legal and accounting obligations, and protect the business. Account information may be retained until the account is closed or no longer needed.
Your choices and rights
You may request access to, correction of, or deletion of personal information we maintain, subject to records we must keep for legal, tax, fraud-prevention, or transaction purposes. You may also update account information through My Account.
Security
We use reasonable administrative and technical safeguards intended to protect customer information. No online system can guarantee absolute security.
Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Policy changes
We may update this policy when our services or legal obligations change. The revised version will be posted here with an updated date.
Contact
For privacy questions or requests, email heartandhandcreations@gmail.com.