Frequently Asked Questions
Can I personalize an item?
Yes. Available personalization options are shown on each product page. For something different, submit a custom-order request.
How long do personalized orders take?
Preparation time varies by item and design. Current estimates will be provided before a custom order is approved and during checkout for listed products.
Can I change an order after placing it?
Contact us as soon as possible. Changes may not be possible once work has begun.
Do you accept returns?
Personalized products generally cannot be returned unless they arrive damaged or contain an error made by us. See our Shipping & Returns page for details.
What if my order arrives damaged?
Email heartandhandcreations@gmail.com promptly with your order number and clear photos of the item and packaging.
Do you display a storefront or pickup address?
No. Heart & Hand Creations is an online business, and no private home address is displayed publicly. Available delivery or pickup arrangements will be communicated directly when applicable.